Skinova Lab Shipping Policy

At Skinova Lab, we are committed to delivering your skincare products safely and on time across Pakistan.

Processing Time

• Orders are processed within 24–48 hours after confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

• Major Cities: 2–4 business days
• Other Areas: 3–7 business days

Delivery times may vary due to weather conditions, public holidays, or courier delays.

Shipping Charges

• Standard shipping charges are calculated at checkout.
• Free shipping may be offered during promotional campaigns or on eligible orders.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) across Pakistan for eligible locations.

Order Tracking

Once your order has been shipped, you will receive a tracking number via SMS, WhatsApp, or email (if available) so you can monitor your delivery.

Incorrect Address

Please ensure your shipping address and contact number are accurate. Skinova Lab is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

Delivery Attempts

If the courier is unable to deliver your order after multiple attempts or cannot contact you, the package may be returned to us.

Damaged or Missing Items

If your order arrives damaged or if any item is missing, please contact our customer support within 48 hours of receiving your package. Include your order number and clear photos of the package and products to help us resolve the issue quickly.

Contact Us

If you have any questions regarding shipping or your order status, please contact our customer support team through WhatsApp, email, or the contact form on our website.